Patient Support
Automatically answer routine questions across phone, SMS, chat, and email. Route exceptions to staff and clinical questions to clinicians.
Your point solution
for healthcare ops
ProdCycle replaces expensive SaaS vendors and manual processes with AI-native products you can customize to fit how your team works.
- more
Patient Support
Answer routine questions and route exceptions
Patient Journey
Track progress and next steps
Provider Scheduling
Coordinate visits and coverage
Provider Credentialing
Track credentials and renewals
Trusted by leading
healthcare teams
Behavioral Health Workforce Institute
How ProdCycle works
From your first product to every change.
Pick a product
Choose a product for the workflow you want to improve, such as patient support or credentialing.
Launch it
Go live on your own dedicated, secure platform. We handle all the setup and sign a BAA with you.
Customize it
Describe a change in chat and approve the result before it goes live, with no developers needed.
Frameworks and laws that guide our builds
HIPAA
SOC 2
ISO 27001
GDPR
CCPA
NIST CSF
Use cases
Products for day-to-day operations.
Each one replaces a SaaS vendor or a manual process. Start with one, and add more to the same platform.
Digital Health
Patient Journey Tracking
Track intake, labs, clinical review, and follow-up. See where progress has stalled and who owns the next step.
Vendor & Contract Intelligence
Search vendor agreements and spending in one place to spot overlapping tools, track renewal deadlines, and prepare for negotiations.
Physician Groups
Provider Scheduling
Coordinate office, virtual, and home visits around provider availability. See which appointments need coverage when schedules change.
Provider Credentialing
Track state licenses, DEA registrations, and continuing education credits, with reminders before renewal deadlines.
Supplier Agreements
Track equipment, facility, and lab agreements, including fees, renewals, and cancellation deadlines.
Have a different use case? Tell us how your team works, and we'll discuss a starting point.
Reach outCustomer stories
Software that fits Helios at a fraction of the cost.
Helios Behavioral Health replaced its Collaborative Care vendor with a custom product on ProdCycle. Care managers use it every day to manage caseloads, billing, and monthly physician reporting.
86%
annual software savings
vs. Helios's prior vendor
100%
of care managers use it daily
“Running a Collaborative Care program is all in the details, and now the software matches ours exactly. We can change it whenever we need to, and it costs far less than what we had before.”
Jon BaumVP of Operations, Helios Behavioral HealthScheduling built around how Neura runs its practice.
Neura Health's scheduling vendor couldn't enforce its booking rules, so established patients kept booking visits that didn't bill correctly. Rather than pay an agency to build a replacement, Neura launched a provider scheduling product on ProdCycle that follows its exact ruleset.
$85K
saved vs. paying an agency
to build it from scratch
“Scheduling is a core experience for patients on Neura. ProdCycle ensured our scheduling meets the specific needs of our unique care model.”
Liz BursteinCo-founder and CEO, Neura HealthFAQ
- What can we run on ProdCycle?
- Products for the recurring work your team handles today in spreadsheets, inboxes, and point solutions, from patient support to credentialing and more. Start with a pre-built product from the library or have a product engineer build a custom one, then shape it around your team and add more products as you grow.
- Can we change a workflow ourselves?
- Yes. Describe a change in chat, approve the plan, preview it when ready, and deploy when you are satisfied. Keep adapting the workflow as your process changes.
- Do we need to replace our EHR?
- No. Keep your EHR as the system of record. ProdCycle helps organize work around it, such as patient support, intake, referrals, and care coordination.
- Is your platform secure?
- The platform is SOC 2 Type II audited and HIPAA compliant, with encryption at rest and in transit. Every customer runs on a dedicated instance, and we sign a BAA with every plan. See the report and attestation in our Trust Center.
- Does ProdCycle make us compliant?
- No. ProdCycle checks the code behind every product against selected framework controls and fixes issues before changes go live. These checks do not certify your organization or replace your compliance program.
- Where do we start?
- Tell us which workflow you want to improve. If the library has a product for it, you can launch it right away. If not, a product engineer builds a custom one with you.
Start with your workflow.
Run your ops on ProdCycle.
Book a demo.
Walk us through a recurring process you want to improve.
See it working.
We show you the product that fits, or scope a custom build with a product engineer.
Go live.
Launch your platform, then keep customizing and add products as your needs grow.